FAQs

Q: Where can I find out if my camera is supported?
A: Click here and scroll down to the "Supported Camera's List"

Q: Does SILKYPIX support a 64-bit version OS?
A: SILKYPIX Developer Studio Pro English" is compatible to Windows 7.
However, the program runs as a 32-bit application under the 64-bit OS. (SILKYPIX PRO)

"SILKYPIX Developer Studio Pro English" is compatible to Windows 7 since Ver.4.1.27.2.

Q: I installed the SILKYPIX version that came with my camera, and would like to use it with my other cameras.
A: If you would like to unlock SILKYPIX and be able to use it to support other cameras, please email support@shortcutusa.com and we will provide you with an invoice to upgrade to the full version of SILKYPIX that will support all cameras on the list.

Q: I would like to have my license reset since I have upgraded my PC and the SILKYPIX serial provided no longer works.
A: We will gladly reset your serial to work again on your pc, Just provide us with your "SYL" number that can be found here:



Q: Does SILKYPIX keep up to date with the latest bug fixes and camera updates?
A: Yes, SILKYPIX keeps the software up to date, and camera updates are usually announced one week ahead of time in our newsletters. To keep your software up to date, simply download the software again of the product page, and install over your current version of SILKYPIX. There will be no need to enter in your serial number or any other information.

Q: How does SILKYPIX manage to get the latest camera updates before other RAW conversion software?
A: We maintain close ties with many camera manufacturers, and we are able to understand, and prepare the latest RAW conversion algorithms to support most of the camera's as soon as they come out.

Q: What Automatic adjustments does the SILKYPIX software perform to my photos?
A: Some things that you might find handy is that SILKYPIX performs automatic noise reduction, as well as automatic dodging (only on the PRO version). There are some other trade secrets that happen within the software to give you the best results possible.

Q: SILKYPIX seems a little slower than my other RAW converter, why is that?
A: In photo retouching software there is a series of procedures that happen within the software affecting the RAW data. Each time you make an adjustment to the image, you degrade the RAW data, even if you reset the data to what you think is the original RAW file, it is still minutely degraded in quality. With SILKYPIX, it creates a separate sidecar file so there is no image quality loss whatsoever. This increases the workload a little bit on your computer, but you will not have any loss in quality as opposed to other RAW software.

Q: What speed improvements can I expect in the latest versions of SILKYPIX?
A: Development processing has accelerated compared to earlier versions by efficiently using multi-processors and making full use of many cache mechanisms. Also, you can now batch develop photos as a background process. You no longer have to wait until it is finished to continue making edits to other photos.

Q: When will the MAC version be available?
A: The MAC version is currently available! See the download page purchase your copy today (SILKYPIX PRO)